Delete your account

You can delete your HobbyDetective account, which is also your account in the HoDe app, at any time and at no cost. Deleting it is final and cannot be undone.

In the HoDe app

Open «Profile», tap «Account», then «Delete account». You confirm with your password at the end.

On the website

Sign in, open «My account» and choose «Delete account». You confirm with your password or with Google at the end.

My account

If something is still open

An account does not close while you have a paid booking still to come, a payment pending, an open order or an open return, so that you lose neither your place nor your money. If you have lessons left in a package we ask you first, because they are lost. A package that renews by itself is cancelled with the account.

Provider accounts

A provider asks for closure on the website, in «My account», on the «Delete Account» tab. We handle it as a request, because open bookings, payments, subscriptions or complaints must be settled first.

What is deleted

  • Your profile, your photo and your family members.
  • Your email address and sign-in methods. All your active sessions end.
  • Your name and contact details from bookings, requests and the records providers keep about you, health information included.
  • The files and photos you sent in messages, classes and hobby buddies.
  • Your favourites, cart, notifications, the copies of our emails and your newsletter subscription.
  • Your history with the AI assistant and the contact forms you sent.
  • Your parties, your requests to join parties, and your votes and points in the Forum.

What stays, and why

  • Bookings, orders and payments, as tax records, for at least 5 years from the end of their year. Orders stay with their delivery details.
  • The text of messages with providers, which is their correspondence too, for up to 2 years after the conversation’s last activity.
  • What you wrote in the Forum, in classes and in hobby buddies, without your name, until the period for each ends.
  • Your reviews, without your name.

Deleted data also leaves the backups when they expire. All the periods are in the Privacy Policy.

Can’t sign in?

Try «Forgot Password?» first. If that does not work, send us your request here, from the email address of your account. We may need to confirm that the account is yours, and we answer within a month at the latest.